Technical Support Executive Trainee

We are seeking a Technical Support Executive Trainee with a strategic vision to join our growing organization. This position is reserved for Lesotho nationals.

• Degree or diploma in Computer Science, Systems, IT, or a related field.
• Basic understanding of troubleshooting software and hardware issues.
• Strong communication and problem-solving skills.
• Ability to learn quickly in a fast-paced environment.
• During the training period, candidates must have a functional laptop and an Android mobile phone.

• Provide initial technical support for technology products and software services.
• Troubleshoot basic technical issues via phone, email, and chat.
• Assist customers with software onboarding and usage.
• Collaborate with senior support staff to resolve more complex issues.
• Document customer inquiries and solutions.